How to Fix PS5 Error WS-113926-2

The PlayStation 5 (PS5) is a home video game console developed by Sony Interactive Entertainment.

PS5 gives an error code WS-113926-2 that says  “Can’t connect Apple ID”. This happens when you use your Apple ID for any purpose in PS5. Maybe you are trying to connect to Apple Music, Apple TV, or whatever else. But you see the Error Code WS-113926-2.

This error appears when your account is not 18+. This is a weird error; it may be a glitch from Apple or Sony but it is real that when your age on your Apple account is not 18+ you get an error “Can’t Connect Apple ID”. In this article, I will guide you on how to fix PS5 Error WS-113926-9:

  1. Update your birthday
  2. Get an account from someone who is 18+

Solution 1: Update your birthday

If your age is above 13, then you can update your birthday otherwise your family organizer has to update your birthday.

  1. How to update birthday using Mac
  2. How to update birthday using Web
  3. How to update birthday using iPhone, iPod, or iPad

1st way: How to update birthday using Mac:

Step 1: Go to Settings.

Step 2: Click on iCloud.

Step 3: Go to Account Data.

Step 4: Here you can update or add information you want. Update your birthday to 18+.

how to fix PS5 error WS-113926-2

2nd Way: How to update birthday using the Web:

Step 1: Sign in to

Step 2: Select Personal Information then choose Birthday.

Step 3: Update your birthday and click Save.

3rd Way: How to update birthday using iPhone, iPod, or iPad:

Step 1: Go to setting and enter your name or Apple ID.

Step 2: You can change your personal information here, you might need to enter your Apple ID password.

Step 3: Choose Birthday or Change birthday. Update your birthday and Tap Done.

Solution 2: Get an account from someone who is 18+.

If you are unable to update your birthday to 18+ then try to get an Apple ID from your elder brother/sister, from your parents, or from someone who is above 18 years.

Then use that 18+ ID in PS5 and your error will be solved.


So, whenever you see an Error WS-113926-2 or “Cannot Connect Apple ID” message on PS5, then use an Apple account with an age above 18 years. This will solve the problem of Error WS_113926-2.

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