How to Fix “Error code: CR701002” in Dragon ball legends

Fix "Error code: CR701002" in Dragon ball legends

Is your account a ban on Dragon ball legends?

Here is the Error message “Due to a Terms of Services Violation, this user data can not be used”.

Dragon Ball Legends is a popular action-adventure game that allows players to collect and train their favorite characters from the Dragon Ball series and engage in epic battles against other players.

If you are receiving this error message, it means that your Dragon Ball Legends account has been banned.

However, all is not lost, as there are a few methods you can try to fix this Error code: CR701002 and regain access to your account.

  1. Contact the Customer Support
  2. Create New Account

Method 1: Contact the Customer Support

The first method to fix this issue is to contact the support team.

To do this, go to the support page of the Dragon Ball Legends website or past the link {} in your browser and fill out the form provided.

You will need to enter your email address, the game ID associated with your account, and your name.

Once you submit the form, the support team will contact you and if your account was banned by mistake, they will reinstate your account.

It’s worth noting that in some cases, bans happen due to a violation of terms of service or policy in the game, and in this case, the support team will not be able to help.

Method 2: Create New Account

Another method to fix the issue is to create a new account on Dragon Ball Legends.

While this may not be ideal for those who have invested a lot of time and resources into their current account, it’s a quick and easy way to regain access to the game.

To create a new account, simply download the game from the App Store or Google Play, and follow the instructions provided to create a new account.

It’s important to note that when creating a new account, try to avoid any behavior that led to the ban in the first place, if possible, as it may be a permanent ban.

One step that can be helpful to avoid getting banned in the future, is to regularly back up your game data.

This will allow you to easily restore your account in case it is lost or deleted.

To back up your game data, you can use the built-in cloud-saving feature provided by the game or use a third-party app like Google Drive.

Another important thing is to read the terms of service and policies of the game, to understand the rules and regulations in the game that players must follow, if you violate these rules you will get banned.


In conclusion, “Error code: CR701002” in Dragon Ball Legends can be a frustrating issue to deal with, but it’s not the end of the road for your account.

If you’re facing this error, the first thing to do is to contact the support team, they may be able to help you.

If your account is permanently banned, creating a new account is another solution.

It’s also important to take steps to prevent this issue from happening in the future, by regularly backing up your game data, reading terms of service and policy, and keeping your device and the game up to date.

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